This privacy notice details what information we collect of you, how we use it and what are your rights and choices. In this document “Fastbase” refers to Fastbase Inc. incorporated in the U.S.A. (company ID State of Delaware, U.S.A. File number is 5648445).
By “Service” we mean the Fastbase service as detailed by our Terms and Conditions (https://www.fastbase.com/Privacy_Policy)
We categorize the personal data we process as follows:
Data we collect from the visitors of our websites and users of our applications, both directly and by automated means.
Client User Data
Data we process on behalf of our clients. This includes visitors to our client's websites and data from systems our clients have integrated with Fastbase.
Business contact information gathered via our data partners from publicly available sources.
We collect information from our Service users and visitors to our website. The information is collected in order to provide the Service. More information is available below in this section How are we using the data
From users who sign-in to our Service we collect the following information:
|Email address||required in order to sign in to the Service|
|Country||required in order to identify user’s region for Fastbase service allocation|
|Billing and payment information|
|Messages with our support and sales||We retain in-app chat and email messages between you and our staff|
|User information from integrated tools||CRM and chat tool user names and details|
Automatically collected information
If you are visiting our websites or accessing our applications, we collect the following information provided by your browser or mobile device:
- IP address (from users signing in to the service, for security purposes)
- User’s Country
Cookies and tracking
Cookies are also used to store current session/login information for the Service.
How are we using the data
We use User Data:
To provide the Service
We use User Data in delivery, maintenance and enhancement of the Service, to provide support and to prevent or address technical or security issues.
To communicate with you
We may send you service-related messages and notifications. These include notifications that are part of the service. You can fully control what and when to receive these notifications. We also send administrative messages regarding your Fastbase subscriptions, technical status updates and other related notifications.
We may also send you messages or call you regarding new product features and helpful tips on using the product and to offer training and support. You can opt-out from such messages and calls at any time.
For payments and billing
We collect payment and billing data from Fastbase Premium customers for fulfilment of payments for the Service.
For improvement of the Service and analytics
To help improve the Service, our website and to develop new features and functionality we collect and analyse usage information. Processing User Data for analytics purposes is done in aggregated or anonymized form.
We process User Data only where:
- Processing User Data is necessary for providing the Service.
- Processing is necessary to comply with a legal obligation.
- Processing is in legitimate interests of Fastbase, but not in conflict of our users' rights.
You can request a copy, correction or deletion of your personal data by emailing firstname.lastname@example.org. We will respond to your request within 30 days.
Client User Data
Client User Data means data we process on behalf of our clients and which is gathered from systems our clients have integrated with Fastbase. These systems include:
- Google Analytics
- Customer Relationship Management (CRM) tools
Data from Google Account
Fastbase gathers data about visitors on our clients from their Google Account.
This data includes:
- Refresh token
- User's email
- Profile picture
Data from Google Analytics
Fastbase gathers data about visitors on our client's websites from their Google Analytics.
This data includes:
- URL and title of Accounts, Properties, Views on Google Analytics
- Pages accessed
- Time of visit
- Time of last visits
- Name of the owner of the IP address
- Reverse domain of the IP address
- Referring site, application, or service, including the relevant search queries that led the visitor to Client’s website
- Operating system and device information
Data from our client's integrations
We provide ways to import additional Client User Data for our client’s other applications and services to Fastbase. These include integrations to customer relationship management (CRM) systems and email marketing tools.
Personal data imported from these systems includes:
- Email addresses
- Phone number
- Address and other contact information
- Information about Client's activities with its customers, such as phone calls, emails and meetings.
- Email newsletter activities, such as opens and link clicks.
- Time of visit and visited time
- Social accounts
How are we using the data
Fastbase acts as a data processor with regard to Client User Data. Fastbase Clients are in full control of what happens and who has access to the Client User Data.
Responsibility of the client
It is the sole responsibility of the Client to ensure that it has obtained permission from its customers and other website users to provide this information to Fastbase via the Service. Fastbase shall have no liability whatsoever for the failure of any Client to obtain this permission and hereby disclaims such liability. The Client hereby agrees to defend, indemnify and hold harmless Fastbase and its affiliates and their respective officers, directors, employees, agents, successors and assigns from any third party claims arising from Client’s provision of Client User Data to Fastbase using the Service.
Fastbase Contacts is part of our Service where we provide business-to-business contact details related to the website leads. The data is gathered from publicly accessible sources.
Fastbase Contacts includes the following information:
- Email addresses
- Phone number
- Public social media handles, links and profile photos
- Job titles
- Company Name
- Location including Country, City, State, Province, Postal Code
- Contact numbers
- Logo image
- Company Description
Processing Fastbase Contacts Data is necessary for providing the Fastbase Contacts feature of the Service and is carried out in legitimate interests of Fastbase.
You can see, correct or request deletion of your Fastbase Contacts data at https://yourdata.Fastbase.com
At Fastbase, we take security seriously, and implement variety of security measures to maintain safety of your data.
You can read more about security practices in our dedicated and up-to-date security documentation (https://help.Fastbase.com/data-protection-and-privacy/Fastbase-security-practices).
We store our data in Global Connect, Copenhagen, Denmark
Sharing and Disclosure
We do not share or disclose information to third parties except in the following situations:
User instructions or consent
Information may be disclosed to third-parties if we are explicitly instructed to do so by the user, or by user consent.
Third-party service providers
We may engage third-party companies service providers or business partners to process our data and to support our business. These include for example server and hosting providers, payment processors and customer service and management tools.
Up-to-date list of our sub-processors is available on request from email@example.com.
Change of ownership
We may disclose User Data to allow a change of ownership of Fastbase (including, but not limited to, an acquisition by or merger with another company) and related transfer of all such information to the new owner, in which case any information remains protected in accordance with this Privacy Notice.
We may disclose personal data if we reasonably believe disclosure is in accordance with or required by any applicable law, regulation or legal process.
Enforcement of our rights, prevention of fraud, and for safety
We also may disclose personal information in order to:
- protect Fastbase from fraud, abuse or other criminal activity
- protect Fastbase rights and property against third-party allegations and claims
- enforce our contracts and policies
- protect rights and safety of others
EU General Data Protection Regulation (GDPR)
As a global acting company with thousands of customers in the EU, we are committed to EU General Data Protection Regulation.
All information we show you is available in the public domain and we do not show you anything that could be considered as illegal.
All our data is stored in the EU. If you would like to have any personal data removed from our systems, please let us know.
This paragraph outlines how Fastbase uses Google Analytics data.
Fastbase receives data from your Google Analytics account through the secure permission process built in to Google products. Individual Analytics users can authorize Fastbase (via oAuth) to connect with a Google Analytics account, from which point Fastbase is able to view, but never edit, your Google Analytics data.
Data retrieved from Google Analytics APIs are processed and stored in Microsoft SQL server databases. New data is retrieved periodically to be able to show to the user after combining it with Fastbase own dataset.
Stored Google Analytics data can be deleted upon request. Simply send us an email at firstname.lastname@example.org or open a chat with support.
Children's Online Privacy Protection Act
We do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Changes to this Privacy Notice
We will notify Fastbase users of any non-trivial changes to this Privacy Notice via email.
Please feel free to contact us if you have questions regarding our privacy, this notice or practices. You can email us at email@example.com
3422 Old Capitol Trail, Suite 700
United States of America
This document was last updated April 18, 2018.
Effective from May 25, 2018.
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